Airlines/Airports Services Consulting

As an aviation customer experience expert, ASC offers a wide range of solutions, allowing a 360° approach of your concerns.

Our solutions are tailored, efficient and innovative. Our mission is to assist you efficiently with the development of your customer centricity and experience, putting them at the heart of your activities and strengthening them.

Full independence from other industry stakeholders guaranteeing our objectivity. Efficiency based on proved expertise

Our Solutions

Audits

Tools for permanent improvement, audits help to detect non-conformities but also highlight areas of good practices and margins for progress

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Benchmarking

They allow to know in detail the best practices of the air transport industry and to identify paths for development of offer

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Policies, Standards, Procedures

We provide assistance in designing policies and tools allowing a greater qualitative customer experience delivery

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Training

Standard or tailor-made programs for front line agents or managers of the air transport industry

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They trust us

Our Partners

Testimonials

" Your well-considered inputs are contributing to the development and growth of African aviation "

Abderahmane Berthe General Secretary AFRAA

"ASC has implemented Air Burkina customer service and quality monitoring department.They also trained her manager. We are fully satisfied with project implementation, delivered with professionalism and according to initially validated budget and timing”

Abderahmane BertheCEO Air Burkina

“Air France has purchased various business intelligence and benchmark surveys related to customer experience on the ground and inflight, as well as ancillary revenues. In all cases, these surveys have provided us a huge amount of information and have been very fruitful for our teams Considering the repeated positive experience, we recommend ASC for potential business”

Murielle Spasaro Customer Marketing Insights and Competitive Intelligence Air France

“ASC was engaged by Air Namibia to deliver a customer experience delivery audit and to design passenger handling procedures in case of flight irregularities. The assignment was completed to time and budget and the recommendations and work delivered accepted by Air Namibia management. ASC is to be recommended for its expertise and extensive efforts applied”

Xavier MasuleGM Commercial Services Air Namibia

"On behalf of Congo Airways, ASC has delivered a design of on ground and inflight customer service policies. It has been done according to budget and timing. ASC has given full satisfaction"

Magalie CarrèreSurveys and Marketing Director, Projection Clients

“Corsair has recruited ASC to deliver compliance assessments of our ground and inflight products and services. The qualitative work delivered has meet our requirement and gave us full satisfaction”

Gaël PichodoProduct and Quality Marketing Manager Corsair

“ASC was recruited to undertake an independent assessment of Fastjet customer service experience across our entire product and service delivery. Their approach was very professional and friendly and everything was delivered in a timely and efficient way It has been a delight working with ASC and I highly recommend them”

Jai GilbertHead of Marketing Fastjet

“ LOT Polish Airlines has recruited ASC for delivering a large benchmark survey related to airlines customer experience. The outcome of this project is positive and a real help for our team. We recommend them for potential business and would consider using their services again in the future”

Magdalena Stec Marketing Research Expert LOT Polish Airlines

“ASC has done an Alliance benchmarking study for SkyTeam. We are quite happy with the outcome of this project and we recommend them for other potential businesses”

Murli Poonath Director Marketing and Customer Experience SkyTeam

“ASC has designed a 2 Day Customer Experience Management – Aviation Marketing training course for Terrapinn. The content covering both the fundamentals and new trends was described as excellent”

Emma-Jane DinanGeneral Manager Training Terrapin

“ASC has delivered a course for 30 people from Saudia Airlines during 3 days. The clients appreciated his enthusiasm while delivering the course, his energy and expertise on the subject. I highly recommend Frédéric as a trainer in a customer centric approach”

Monia ZakiFounder & CEO Tomorrow AirTalent

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Airlines/Airports Services Consulting

Mobile: +33 6.31.75.4.60

Email: info@asconsulting.aero

1 Cité Saint Martin

75 010 Paris

France