Training
Training is focused on customer centric approach, service delivery and quality.
Delivered in French and English, customization to guarantee greater efficency.
« Train intrainers » option.
Current courses
Strategic role of customer centricity – For airlines managers.
Strategic role of customer centricity – For airport managers.
Welcome and customer service skills for airlines/airport sales and ground services agents.
Welcome and customer service skills for cabin crew.
Service excellence for cabin crew