Design of marketing and product positioning.
Definition of groung and/or inflight products and services.
Assessment of new products (seats, catering, and more) and/or services ( organization of service delivery, methodology of service and more).
Definition of customer service procedures, for each customer touch point.
Assistance in provider’s selection.
Definition of quality standards for each customer touch point.
Implementation of internal organization in charge of monitoring and following-up quality of service.