Evaluation of your customer experience delivery


Our independent and tailored assessment of customer experience delivery offers a complete and qualitative vision complementary to other usual tools.
It can be implemented both for airlines and airports.


Tailored according to client’s objectives and scope.
Mystery auditor/user.


Unbiased observation and analysis.
Help in making the customer experience development decisions.
Frame for the training’s contents for front line agents.
Put into perspective with air transport industry best .standards

Evaluation of stakeholders of reference or competitors

Target: the company and / or airport of your choice. Our field audits as a benchmark tool allow to collect all requested information related to products and services as delivered by observed airline or airport.


Mystery auditor methodology recommended.