Training
Training is focused on customer centric approach, service delivery and quality.
Delivered in French and English, customization to guarantee greater efficency.
“Train intrainers” option.
Current courses
Strategic role of customer centricity – For airlines managers.
Strategic role of customer centricity – For airport managers.
Welcome and customer service skills for airlines/airport sales and ground services agents.
Welcome and customer service skills for cabin crew.
Service excellence for cabin crew