Training

Training is focussed on customer centric approach, service delivery and quality.

Delivered in French or English, customization of content to guarantee greater efficiency

“Train the trainers” option

Current courses

  • Strategic role of customer centricity – For airlines managers
  • Strategic role of customer centricity – For airport managers
  • Welcome and customer service skills for airlines/airports sales and ground services agents
  • Welcome and customer service skills for cabin crew
  • Service excellence for cabin crew