Benchmarking

Ground & Inflight Products and Services Studies

Permanent Surveys

Long-haul Business Class – In-flight products and services – 35 airlines.
Premium Economy – Products and services at airports and on board – 41 airlines.
Long-haul Economy Class – In-flight products and services – 26 airlines.
Business class of European airlines on short and medium-haul flights – In-flight products and services – 16 airlines.
Economy class of European airlines on short and medium-haul flights – In-flight products and services – 26 airlines.
Airport lounges – Design, products and services – 18 reference airlines.
Sustainable development applied to airline products and services (in project)

Methodology

Analysis of thousands customer feedbacks posted worldwide on internet and social medias.
Customized or standard scope.
Permanent updating.

Ancillary Revenues Studies

Legacy carriers: Ancillary revenues study related to products and services – 66 airlines.
LCC carriers: Ancillary revenues study related to products and services – 65 airlines.
Ancillary revenues study related to products and services – Tailored scope of survey based on client’s requirement.

Methodology

Customised or standard scope.
Purchase simulation.

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