Policies, Standards, Procedures

Finalised projects samples
  • Design of marketing and product positioning
  • Definition of ground and/or inflight products and services
  • Assessment of new products (seats, catering, & more) and/or services (organization of service delivery, methodology of service, & more)
  • Definition of customer service procedures, for each customer touch point
  • Assistance in provider’s selection
  • Definition of quality standards for each customer touch point
  • Implementation of internal organization in charge of monitoring and following-up quality of service


  • Projects developped with client’s team in order to allow greater ownership
  • Tailored approach guaranteeing full efficiency