Audits

Audits

Diagnosis

Our independent and tailored assessment of customer experience delivery offers a more complete and qualitative vision compared to other usual tools.

It can be implemented both for airlines and airports.

Methodology
  • Tailored according to client’s objectives and scope
  • Mystery auditor/user recommended
Assets
  • Unbiased observation and analysis
  • Help in making the customer experience development decisions
  • Allowing feeding and personalizing contents for front line agents
  • Put into perspective with air transport industry best standards