Benchmarking

Ground & Inflight Products and Services Studies
Permanent Surveys
  • Long-haul Business Class – In-flight  products and services – 30 airlines
  • Premium Economy – Products and services at airports and on board – 35 airlines
  • Long-haul Economy Class – In-flight products and services – 26 airlines
  • Business class of European airlines on short and medium-haul flights – In-flight products and services – 16 airlines
Other Surveys
  • Economy class of European ailines on short and medium-haul flights – In-flight products and services – 26 airlines
  • Airport lounges – Design, products and services – 14 reference airlines
  • Covid-19 : World benchmark of airlines customer experience and communication – 60 airlines
  • Covid-19 : Recovering from outbreak – Customer Experience Guidelines and Airlines Practices Benchmark

Methodology
  • Analysis of thousands customer feedbacks posted worldwide on internet
  • Customised or standard scope
  • Permanent updating
Ancillary Revenues
  • Legacy carriers: Ancillary revenues study related to products and services – 66 airlines
  • LCC carriers: Ancillary revenues study related to products and services – 65 airlines
  • Ancillary revenues study related to products and services – Tailored scope of survey based on client’s requirement
Methodology
  • Customised or standard scope
  • Purchase simulation