Surveys – ASC

Benchmarking

Ground & Inflight Products and Services Studies

Permanent Surveys

Long-haul Business Class – In-flight products and services – 30 airlines
Premium Economy – Products and services at airports and on board – 35 airlines
Long-haul Economy Class – In-flight products and services – 26 airlines
Business class of European airlines on short and medium-haul flights – In-flight products and services – 16 airlines

Other Surveys

Economy class of European ailines on short and medium-haul flights – In-flight products and services – 26 airlines
Airport lounges – Design, products and services – 14 reference airlines
Covid-19 : World benchmark of airlines customer experience and communication – 60 airlines
Covid-19 : Recovering from outbreak – Customer Experience Guidelines and Airlines Practices Benchmark

Methodology

Analysis of thousands customer feedbacks posted worldwide on internet
Customised or standard scope
Permanent updating

Ancillary Revenues

Legacy carriers: Ancillary revenues study related to products and services – 66 airlines
LCC carriers: Ancillary revenues study related to products and services – 65 airlines
Ancillary revenues study related to products and services – Tailored scope of survey based on client’s requirement

Methodology

Customised or standard scope
Purchase simulation