AUDITS
Evaluation of your customer experience delivery
Diagnosis
Our independent and tailored assessment of customer experience delivery offers a complete and qualitative vision complementary to other usual tools.
It can be implemented both for airlines and airports.
Methodology
Tailored according to client’s objectives and scope.
Mystery auditor/user.
Assets
Unbiased observation and analysis.
Help in making the customer experience development decisions.
Frame for the training’s contents for front line agents.
Put into perspective with air transport industry best .standards
Evaluation of stakeholders of reference or competitors
Target: the company and / or airport of your choice. Our field audits as a benchmark tool allow to collect all requested information related to products and services as delivered by observed airline or airport.
Methodology
Mystery auditor methodology recommended.