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Flight attendants and onboard service

Flight attendants and onboard service
Onboard service
• Audit
• Onboard service implementation
• Customer, commercial, product and service training
• Work methods
• Professional and in-flight service manuals
• Flight attendants quality of service follow-up
• Purser/flight attendants reports and reactive follow-up
• Announcements
• Crew work organisation
• Link with ground services (catering, station)
• Behavioural policy and training

Flight attendant organisation
• Assistance in selection
• Uniform policy
• Flight attendants quality of service follow-up
• Purser/flight attendants reports and reactive follow-up